Full-time/Remote

Join our early Customer Support team to shape how we support customers with complex no-code use cases. We're seeking someone with experience in no-code tools like Jet Admin, API integration, and customer-facing roles such as technical consulting or onboarding. No-code experience is preferred, but if you're a technically curious, hands-on problem-solver focused on customer success, we'd love to hear from you.

What will you be doing?

• Engage with our users daily through email, live chat (Intercom), Slack, and Zoom.
• Troubleshoot new bugs and draft detailed bug reports.
• Collaborate closely with engineering teams to resolve complex issues.
• Demonstrate expertise in developing and refining technical documentation to empower users with self-help resources.
• Act as the voice of the customer internally, advocating for critical concerns.
• Investigate our codebase, logs, and test environments to troubleshoot challenging issues.
• Educate Jet users on best practices for performance optimization and development workflows.
• Promote a culture of inclusivity, empathy, and ongoing improvement, driving innovation and efficiency in technical support practices.

Qualifications:

• 2-4 years of experience working in technical and customer-facing roles
• A broad technical background and enjoy learning new technologies
• Basic understanding of JavaScript and web development
• Experience supporting a SQL or NoSQL database management system
• Beginner understanding of platform technologies such as AWS, Docker, Kubernetes, and Azure, or a propensity to learn
• English level - C1+. Ability to communicate effectively through writing and virtually